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Journal

Perspectives on learning that actually finishes.

Notes from inside CPS - on completion, banking education, qualification frameworks and the realities of learning while you work.

Interest 6 min read

From transactional to trusted advisor

Knowing the product suite is no longer enough to keep a growing SME client. How the Business Banking Practitioner qualification builds relationship managers who think in business outcomes, not banking products.

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Cornerstone Performance Solutions
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More from the journal.

Practical, considered perspectives - for students choosing a programme, for organisations building workforce capability, and for anyone curious about how recognised qualifications actually work.

Interest 6 min

The Fifth Industrial Revolution is not about technology. It is about you.

The Fifth Industrial Revolution asks a leadership question, not a technology one. How CPS's Digital Innovator Suite, two QCTO-accredited skills programmes, builds the human capability South Africa's digital future demands.

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Interest 7 min

More than a bursary: how CPS is betting on South Africa's young people

Ahead of Youth Day, a closer look at the CPS bursary programme: 100 full bursaries, the same accredited programmes and AI-powered learning the banks pay for, and the graduates whose lives it changed.

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Programme Updates 4 min

Core Banking and Financial Services (NQF 4): extended and rebuilt

The qualification was due to be phased out. It is being extended, and we have used that window to bring it properly up to date. Here is exactly what changed, and why it matters for the staff you put through it.

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Programme Updates 7 min

Agile Banking Professional (NQF 5): extended and sharpened

The qualification is being extended. We took the chance to rebuild a good deal of it for the way banking works now. Here is what changed across the programme, and why it matters for the people you develop.

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Programme Updates 5 min

5IR Leadership in Financial Services (NQF 5): extended and reimagined

The leadership qualification is being extended. Of the three programmes we have renewed, this is the one that changed the most. Here is what we did, and why it matters when you are deciding where to develop your leaders.

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Interest 6 min

Understanding South Africa's Qualification System: CHE, QCTO, SAQA and What They Mean for Your Career

CHE, QCTO, SETA, SAQA, NQF. The accreditation behind a programme decides whether your qualification is recognised, whether you can build on it, and whether it carries weight with employers. Here is what each one means, in plain language.

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Interest 7 min

The Cultivation of Personal Significance: A Foundation for Enduring Sales Resilience in Modern Banking

Abstract This paper explores the strategic role of personal significance in fostering enduring sales resilience among bankers in a rapidly evolving financial landscape. Moving beyond transactional models, it positions bankers as proactive value advisers whose resilience stems from a deep sense of purpose and belief in their professional impact. The authors identify five interrelated […]

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Interest 3 min

When Vision Meets Purpose: The CPS Lunch That Sparked a Movement

In an era where financial services stands at a crossroads between tradition and transformation, industry leaders gathered not just to network, but to ignite change There was something different about Friday, July 25th, 2025, at 54 on Bath. What began as an industry lunch quickly revealed itself as something more meaningful—a gathering of financial services […]

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Interest 3 min

The Professional Mindset: Why Product Pushers Often Fail

And how to build advisors who actually stay, perform, and transform careers The Crisis Nobody's Talking About Only 10% of millennials in financial services plan to stay in their current role long-term (PwC). Think about that for a moment. 90% of your future workforce is already planning their exit strategy before they've even settled into […]

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